Refund policy

At Lola James each product is handled with the utmost care and attention to detail. Due to the nature of our products all sales are final. We do not offer returns or exchanges once an order has been confirmed.

This policy aligns with UK consumer protection guidelines for custom-made and hygienic beauty products, which recognise that certain items cannot be resold once handled or worn.

Quality Assurance

Every order is thoroughly and individually inspected prior to shipment to ensure it meets our quality standards. Once dispatched, we are not responsible for courier handling, delays, or damages that may occur in transit. Any concerns of this nature should be addressed directly with the courier service.

Damages and Issues

We take great pride in our craftsmanship and customer satisfaction. If you experience any issues with your order, please contact us at help@lolajamesbeauty.co.uk within 30 days of receiving your item.

If an item arrives damaged or incorrect, our team will review the matter promptly and work with you to find a fair and professional resolution.

Thank you for your understanding and for supporting our commitment to quality, hygiene, and exceptional service.